AI Ecommerce | The Role of Chatbots in Ecommerce
Chatbots, defined as AI-powered conversational agents, are designed to simulate human-like interactions with users through messaging platforms. In the context of online retail, their primary purpose is to enhance customer service by providing immediate responses to customer inquiries, assisting with product selection, and facilitating transactions. By automating these interactions, chatbots enable ecommerce businesses to offer …
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